WatchMyDC® IT Process Automation for Enterprises
WatchMyDC® offers various benefits after customers’ deployment. This is a great solution for automated IT incident management, IT process automation, ITSM ticket automation, etc.
Case Study: Remote sites maintenance without manual effort
One supermarket chain used to send technicians to each store on a regular basis for server and software maintenance. Now, everything is controlled and monitored from their HQ.
Features Used: WatchMyDC® Automation, WatchMyDC® Observability, Multisite
Gained Values: Reduced maintenance window, centralized management & governance.
Before
- No centralized monitoring tool was deployed. Since a multisite Network Monitoring Solution deployment was an architectural & budget challenge.
- Patch & software upgrade using a remote desktop tool was assumed unreliable due to poor connectivity and incident management perspective.
- Travel and dwell time would need to be taken into account, as well as other HR-related factors.
- Maintenance windows would take 2-3 hours even for a known & common IT problem.
Now
- WatchMyDC Collector was deployed on each site on a dedicated mini-PC
- Out-of-the-box Network Monitoring System got deployed
- WatchMyDC automation now manages all software & patch upgrades from the HQ
- Automated incident management got also deployed for known & common problems. The maintenance window is just 2-3 minutes instead of hours.
Case Study: Power saving through controlling PoE consumption
This group of companies is reducing power usage by switching off the unused PoE endpoints during after-hours and weekends, such as IP Phones & WiFi AP .
Features Used: Scheduled workload on WatchMyDC®
Before
- IP Phones (PoE graded) & WiFi AP (PoE+ graded) were switched on 24x7x365 even the users are not on the floor
- As identified, the idle periods are (i) 16 hours in a day, (ii) weekends, (iii) public holidays
- Mixes of Cisco & Huawei network infrastructure are in use
Now
- The PoE endpoints are switched off during the idle periods
- Saving at least 60%+ of PoE consumption on the floors
Case Study: 15 minutes multi-step task in a 2 minutes single task
This home automation OEM support engineers had to follow a 15 minutes multi-step task across on-premise & AWS services a few times in a day. Now they save 12-13 minutes each time.
Features Used: WatchMyDC® Automation, Hybrid (AWS & On-Premise)
Before
- Login to AWS following 2FA
- Launch the EC2 instance from the template, by selecting the keypair, type, etc
- Modify the shadow file in AWS IoT Core
- Copy and paste variables including MAC, etc
- SSH to the EC2 instance, then SSH to IoT Thing
Total 12 steps to follow that includes multiple copy/paste operations, taking 15 minutes time.
Now
- Type in WhatsApp (to the chatbot receiver): ‘connect to a thing’. Deliver those variables in the return message.
- Wait for 2 minutes. SSH to the IoT Thing.
Case Study: Automated file server maintenance
This SME uses a Linux-based NAS storage for their employees. The system admin needed to maintain the storage every time the capacity alert was seen in Zabbix (NMS).
Features Used: WatchMyDC® Automation, WatchMyDC® Observability
Gained Values: Zero touch maintenance, automated incident management, reduced ITSM tickets
Before
- Zabbix to send an alert in an email about the storage capacity.
- The system admin needed to spend time and effort to export the older files to external storage (Tape Library).
- Some known directories are to compress and export. And some are to delete permanently.
After
- WatchMyDC schedules the maintenance job every week including file compression, deletion, and export to the tape library
- If the NMS sends an alarm, WatchMyDC immediately begins the maintenance task.
Case Study: Auto piloting a Microsoft Windows Server service
This cement manufacturing company deployed an application on a Microsoft Windows Server. They use Prometheus with Grafana Dashboard for this process monitoring. The IT admin had to restart the target process every time the process stopped.
Features Used: Integration (with NMS), WatchMyDC® Automation
Before
- Contact from employees stating that service is not accessible, even after hours
- The IT Admin logs in to the Windows Server to restart the process
- While at home, the remote connection must be established
Now
- The IT Admin does not need to put attention to this issue anymore
- WatchMyDC® restarts the process as soon as the NMS notifies of the service failure
Case Study: Automated ITSM tickets resolution
One real estate company was struggling to manage the ITSM support tickets originating from employees, agents, and external contractors.
Features Used: WatchMyDC® Automation, WatchMyDC® Observability, Multisite
Before
- Support tickets were queued for support engineers
- The team struggled to maintain the SLA
- Projects were dependent on the rate of support tickets resolution
After
- WatchMyDC® clears at least 30% of the support tickets those are predictive and repetitive
- The support team attends to tickets need tailored attention
- Customer has noticed the change immediately
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