IT Incident Management

Six Facts to Check Before Buying a Multisite NMS

Introduction Businesses with numerous remote locations still struggle to implement easy-to-maintain and simple-to-use Network Management & Monitoring Systems (NMS). Multisite NMS is on the CIO essential shopping basket for a decade, and we have seen a cloud revolution during this journey. AI & ML has been heavily adopted by most enterprise software. But the industry Network Management …

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Ah! Incident management is much easier now!

Introduction Along with other features, WatchMyDC® has a powerful IT incident management engine. IT incident management is one of the key elements of ITIL service management. In brief, this is how the solution handles the IT situations: It listens, it analyzes, and then it takes actions. WatchMyDC® Incident Management Process Firstly, WatchMyDC keeps listening for incidents, alerts, tickets, requests, …

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