IT Incident Management

Ah! Incident management is much easier now!

Introduction Along with other features, WatchMyDC has a powerful IT incident management engine. IT incident management is one of the key elements of ITIL service management. This is how the solution handles the IT situations: It listens, it analyzes, and then it takes actions. WatchMyDC Incident Handling Process First, WatchMyDC keeps listening for incidents, alerts, tickets, requests, logs, etc …

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